Shipping and Returns

Delivery

Each piece is carefully prepared and beautifully packaged before leaving our atelier.

Orders are dispatched within 2–3 business days of receiving your order.

Complimentary shipping is available throughout the Benelux, as well as to Germany, France, Denmark, Italy and Spain.

For the rest of Europe, complimentary shipping is offered on orders of €99 or more. For orders below €99, a shipping fee of €9.95 applies.

Shipping charges apply to all other international destinations. For further information about shipping to your country, please contact us at info@kaossjewellery.com.

Returns

We hope you will love your KAOSS jewellery. Should you wish to return your order, you may do so within 30 days of receiving it.

Items must be returned in perfect, unworn condition and in their original packaging, with all labels attached, in order for us to process a return or exchange.

The customer is responsible for return shipping costs in the event of a return or exchange.

Please send your return to:

KAOSS
2e Schuytstraat 143
2517 TL The Hague
The Netherlands

Warranty & Repairs

Each KAOSS piece is crafted with care and designed to be cherished. We recommend following our cleaning and care instructions to keep your jewellery looking its best.

We understand, however, that accidents can happen. Should your bracelet break, we will be happy to assess it and, where possible, restore it to its original beauty.

Depending on the nature of the repair and the number of missing beads, a small repair fee may apply. We will always contact you with the details and receive your approval before proceeding.

For any questions regarding delivery, returns or repairs, please contact us at info@kaossjewellery.com.